New PC Problems

[Jitzy/Kortas]

Hi all, got a new PC and i'm trying to play but the Account Guard is stopping me.

After receiving codes long after I have been disconnected (so they become invalid) and all support is telling me is to check my spam & junk email folders, i'm wondering if there is a way around this thing and if anyone else has had the problem.

The only way I can think of is keep a browser window open and try to disable it in account management - shouldn't make the blindest bit of difference but i'm also a UK player

Ta

[Richard Silk]

try the following:

add *.startrekonline.com to trusted sites

and enable pop ups.

also you could check your account setings, but to turn them off you may end up having to authorise the browser....

[Jitzy/Kortas]

Ta Speed, didn't work - just changed my registered email from tiscali to a hotmail.co.uk and it worked so it was my service provider.

[mark (James Bailey)]

Glad that you got back in! Hope your computer is SUPER fast!
Mark